The Kenmore Elite microwave burn recall 2020 covered over-the-range microwave units sold with a glass-door burn hazard — here is what affected owners need to know.
Kenmore Elite microwave oven burn recall 2020 — In January 2020, CPSC announced a voluntary recall of Kenmore Elite 1,000-watt countertop convection microwave ovens manufactured by Guangdong Galanz. Incorrect wiring caused the exterior to reach temperatures exceeding 183 degrees Fahrenheit, posing a burn hazard to users. The units were sold exclusively at Sears and Sears Hometown and Outlet Stores.
Why this matters
An internal wiring error caused excessive heat to build up on the exterior surface of the microwave — including panels that users regularly touch when opening the door or operating the controls. Surfaces reaching 183°F are well above the threshold for causing contact burns, particularly to children or those with reduced heat sensitivity.
Affected models
- Kenmore Elite 1,000-watt countertop convection microwave: model number 204.77603610
- Manufacturing date: April 27, 2017 — identifiable by serial numbers beginning with 170427
- Sold exclusively at Sears and Sears Hometown and Outlet Stores from May 2017 through July 2018 for approximately $350
How to identify
Model number 204.77603610 is on a label on the back or bottom of the microwave. The serial number will begin with 170427 (year-month-day of manufacture: April 27, 2017). The Kenmore Elite branding appears on the front.
Recommended action steps
- Stop using the microwave immediately
- Contact Sears at 1-800-659-7026 Monday through Friday 7 a.m. to 7 p.m. CT for a free in-home repair appointment
- Do not handle the exterior of the unit during operation until repaired
- Keep children away from the microwave until it has been repaired
Urgency level
High. Burn hazard with exterior surface temperatures exceeding safe limits. Stop using immediately and schedule the free repair.